Our Vision
To be a provider of world class customer service -- the standard by which others are measured!

Our Mission
To provide superior customer service, quality products, and ever-increasing value through our commitment to the process of continuous improvement.

Our Quality Principles

• We will remember that service is the most important product we offer, and we will project and maintain our "Can-Do" attitude.
• We will anticipate, meet, and exceed our internal and external customers' requirements.
  
• We are dedicated to the establishment of long-term relationships with our customers, suppliers, and employees that are based on loyalty, trust, shared value, and vision.
  
• We are committed to the continued training and education of our most important resource: OUR EMPLOYEES.
  
• We take pride in conducting business with integrity in a knowledgeable, professional, and ethical manner.
  
• We will adopt the premise that the task at hand must be done right the first time.
  
• We understand the importance of communication and will continue to search for ways to improve it.
• We will maintain a first-class facility that is safe, clean, and orderly.

Our Quality Promise
We're not satisfied until you are..... A&E is passionately committed to your total satisfaction with our products or service. So much so that we offer this Quality Promise:

If you are unhappy with any product or service you receive from A&E, we will cheerfully re-run your job or exchange or refund your purchase.

If you encounter a problem in working with us, or if you have a complaint about our service, we promise to respond to you within 24 hours with a resolution to the problem or a plan to resolve it. Call our customer satisfaction line to tell us about your experiences at A&E -- 713-621-0805, extension 3333.